Refund policy

Last updated: September 8, 2026

Merchandise returns

You may request a return for eligible merchandise within 30 days after delivery. To be eligible, an item must be unused, unworn, in its original condition, with tags and original packaging when provided, and accompanied by proof of purchase.

To start a return, email kxcegames@gmail.com with your order number and the reason for the request. Do not send an item back before receiving return instructions from us.

For a change of mind, size change, or other preference-based return, the customer is responsible for return shipping. We do not charge a restocking fee.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, contact kxcegames@gmail.com within 30 days after delivery. Include your order number and clear photos of the item and issue. We will review the issue and, where appropriate, arrange a replacement or refund without an additional return fee. Do not send the item back unless we ask you to do so.

Refund timing

Once we receive and inspect an eligible return, we will notify you of the approval decision. Approved merchandise refunds are issued to the original payment method within 10 business days after inspection. Your bank or card issuer may take additional time to post the refund.

Warzone coaching

All charges for KXCE coaching are nonrefundable, including charges for unused reviews or services. You may cancel a monthly coaching subscription to stop future renewals; cancellation does not create a prorated refund for charges already paid. This policy does not limit any refund or cancellation right that cannot legally be excluded.